By the end of the course participants should be able to:

* understand the complex influences that make up cultural identity
* use greater awareness of self and others to better understand the different perspectives present in multicultural situations
* identify how their behaviour may help or hinder them in building rapport in multicultural and global contexts
* use a range of observation and active listening strategies to make effective connections with others in new multicultural situations.

Participants will be better able to:

* make connections and overcome differences in multicultural and global situations
* respond more flexibly to new and complex cultural contexts
* feel comfortable and at ease in unfamiliar cultural settings
* build a strong foundation for lasting relationships with both internal and external stakeholders
* achieve their goals from an early stage in the relationship
* plan in advance to make a good first impression in different cultural contexts.