By the end of the course participants should be able to:

* describe the effect that cultural and other influences can have on the dynamics of multicultural teams
* adapt to earn trust in multicultural and global teams
* use a range of strategies to improve the performance of multicultural and virtual teams.

Participants will be better able to:

* appreciate diversity in teams and capitalise on it to enhance team harmony and performance
* make a positive contribution to team cohesion, enabling the team to better cope with uncertainty and impromptu situations
* work towards common goals, improving productivity and achieving better results.