February / May / September

1. Developing & Recognizing Skills
Due to the pressures of competition and the need to meet organizational performances, a definite relationship between organizational goals and training has emerged.

2. Assess workplace competencies
An essential aspect of developing team members is the ability to assess the individual’s skills and knowledge. You will learn about:

3. Leading & Managing People
Lead and manage people, this unit covers the skills and knowledge required to lead and manage people.

4. Managing Human Resources
Provide a safe working environment, this unit covers developing and implementing policies and procedures relating to occupational health and safety issues.

5. Administer human resources policy
This unit teaches you how to plan and manage human resources.

6. Recruit and select personnel
This unit will cover: Human Resource Planning, Identifying HR Needs, Staff Selection & EEO, Recruitment Policy, Conducting an Interview.

7. Financial Resources
Manage financial resources, this unit involves the skills required to develop and implement financial control systems.

8. Store Operations
Control store security/loss, providing a suitable level of security is essential to minimize the potential risk of damage, loss or injury to the team, the store, its equipment or stock.

9. Control inventory
Efficiently controlling the inventory of a retail store is critical to the long-term profitability and survival of the store.

10. Marketing
Manage merchandise and store operations, this unit involves managing store merchandising,

11. Manage sales and service delivery
This unit involves market research developing new markets and marketing products and services within the culture of the overall store policy.

Level 1: Module 1 to 5

Level 2: Module 6 to 11

After completed Module 1 to 11, you can join top up one year for MSI diploma and second year top up to MSU Degree.