By the end of the course participants should be able to:

* examine how cultural and other influences have shaped their workplace communication preferences and how these may be viewed by others
* respond to others in an empathetic way, helping others feel at ease in complex situations
* demonstrate flexibility in adapting their behaviour and communication style to a range of multicultural and multilingual contexts.

Participants will be better able to:

* effectively maintain relationships, leading to improved harmony and better engagement in the workplace
* communicate clearly and concisely, avoiding miscommunication, saving time and enhancing productivity
* communicate persuasively in complex, diverse and changing contexts to achieve business goals.